1. Overview

At Buy My Rolex, we strive to ensure a transparent and fair transaction process for all customers.

2. Watch Valuation Services

Our valuation service is provided free of charge. No refund is applicable for valuations or quotations provided.

3. Completed Watch Purchases

Once a watch has been inspected, accepted, purchased, and payment has been made to the seller, the transaction is considered final. Refunds or cancellations are generally not available after ownership has been transferred.

4. Incorrect Payments

If a payment error occurs due to a processing issue on our side, we will investigate the matter and make any necessary corrections promptly.

5. Rejected Watches

If a submitted watch does not match the information provided or fails authentication, we reserve the right to reject the transaction. In such cases, the watch may be returned to the sender subject to any agreed shipping arrangements.

6. Damaged or Lost Shipments

If a watch is lost or damaged during shipping, claims should be handled according to the terms of the shipping carrier or insurance provider used for the shipment.

7. Exceptions

We reserve the right to review refund requests on a case-by-case basis where required by applicable consumer protection laws.

8. Contact Us

For questions regarding this Refund Policy, please contact our customer support team through our website.